PIJ


What is PIJ?
PIJ (Private Import Japan) provides services to help you buy directly from Yahoo Japan Auction and Japanese online shops.
You can enjoy your shopping on Japanese sites easily.

What is Yahoo Japan Auction?
Yahoo Japan Auction is Yahoo's auction site located in Japan.
Only Japanese speaking people are allowed to use it, and most sellers will not ship to people who do not live in Japan.
You may get Japanese limited products or very rare Japanese items on Yahoo Japan Auction.
There is a good chance for you to buy what you want more cheaply than eBay or the other sites.

How do I bid on Yahoo Japan Auction?
We, PIJ, make a bid on your behalf, and receive your items at our office then ship them out to you.
Register now and find the items you want using our Auction Search!
Yahoo Japan Auction is Yahoo's auction site located in Japan.

How do I purchase from Rakuten, Amazon JP, and other Japanese online shopping websites?
We, PIJ, make an order on your behalf, and receive your items at our office then ship them out to you.
Register now to find the items you want through our Shop Order page and send us the URL and the required information!



Instructions

How to Order


Video Description - about How to Order -



Welcom to PIJ!



Let's try to register on PIJ!



Please log in and you can begin to search on PIJ!



Let's try bidding together on yahoo auction.



You can buy from internet shop!

Back to the top of Video Description



- Yahoo Japan Auction
1. Go to "Auction Search".
2. Enter a keyword to search.
If you don' t know the Japanese word, type an English word then click "Japanese".
The word will be translated into Japanese.
3. Enter the other items (Condition etc) if you would like. Click "Search".
(*Attention* At this time, please click the "Search" button without using "Enter".)

4. The search results are displayed.
5. Click "Bid" on the auction that you would like to make a bid.
6. Enter the required items and click "Bid".
7. Your order has been sent to PIJ.


- Japanese Online Shops
1. Go to "Shop Order".
2. Enter the required items and click "Order".
3. Your order has been sent to PIJ.



View Your Orders


Video Description - about View Your Orders -



Checking Order, Bidding, Won



Delivered to PIJ, Not shipped, Arranging Shipment, Shipped



Last important messages from PIJ!

Back to the top of Video Description



- View Your Order
Go to "Order view" to see the current status of your order(s).

When you log into PIJ site and go to Order View, it shows the "Checking Order" status by default.

By clicking an appropriate status button, you can view your order(s).
The status that includes your order(s) shows the number of the order(s) on its button.
(If your browser is IE6 or IE7, a status can be chosen from pull-down menu.)

You can make requests of your payment and shipment at each corresponding status.
(When you select and change status, the content of the display is automatically renewed.
However, if it is not automatically renewed, please click "Search" to renew the information.)

Please refer to the following for the explanation of status.



1. Checking Order
When you have placed an order, your order will be displayed on this status.
PIJ is checking your order.

2. Bidding
PIJ has placed a bid on your behalf.
The auction has not ended at this stage.

3. Won [Awaiting Delivery]
Once you have won the auction or your order has been confirmed with the shop, your order will be displayed on this status.
As soon as your order goes to this status, you will be notified by an automatically generated email.
After receiving the notification, please make your 1st payment by clicking the "Paypal" button which will appear at the upper left.
Please tick the box under the "1st Payment" of the item(s) for each line of order, you would like to pay all at once, and then click this "Paypal" button.

The 1st payment includes item price, PIJ Commission fees and handling fees.
Please make your 1st payment within 3 days after your order goes to this status.
Once your item has arrived at PIJ after you make 1st payment, your order will go to the next status "Not Shipped".

If you did not win, or the item was sold out at the shop, your order will be cancelled.

4. Delivered to PIJ
If your item arrives at PIJ before you make your 1st payment, your order will be displayed on this status.
Please make your 1st payment on this status by clicking the "Paypal" button.

5. Not Shipped
Your order will be displayed on this status when you have made your 1st payment and your item has arrived at PIJ.
Here you can request your shipping.
Please tick the box under the "Shipping Request" of the item(s) you would like us to ship, and then click the "Paypal" button.
Your registered country will appear. Confirm it is correct and click "Next".
Shipping cost will be calculated automatically and shipping method options will be displayed.
Please refer to below about the characteristics of each shipping method.
Select your shipping method and click the "Paypal" button.
Now you have made your 2nd payment (International shipping).

6. Arranging Shipment
As soon as your 2nd payment (international shipping) is made, your order will appear on this stage.
PIJ is preparing your shipment.
PIJ will ship your parcel within approximately 2 business days.

7. Shipped
PIJ has shipped out your items. when your shipping method has a tracking number, it will be shown here.


Your order has been completed !
Your items will be delivered to you soon !



Cancellation
PIJ does not and cannot cancel auctions under any circumstances. Yahoo Japan Auction does not allow retraction of bids.


Commission Fee and Handling Fee
Commission Fee and Handling Fee will occur for the Successful Bid Price(Auction order) or Order Price(Shop order).
When you did not win an auction or your ordered shop item was out of stock, you will not be charged commission fee and Handling Fee.

Sum total of 1st payment
= Successful Bid Price or Order Price ＋ (Successful Bid Price or Order Price x Commission Fee) ＋ Handling Fee


- Commission Fee
Based on your Rank, you are given your monthly Order Limit and Commission Fee rate.
You can check your Commission Fee rate on the Change Registration page.
Your Rank will be upgraded based on the total amount of your monthly purchase.

Here is the chart of Rank, Order Limit and Commission Fee.





You are not allowed to order more than your Order Limit within a calendar month.
However, even after you have reached your Order Limit, once you have made your 1st payment,
then you are able to order more up to your Order Limit again.

Example: As of May 1st, you are Rank 2 and Order Limit 30000yen.
You are unable to place an order over your Order Limit. (e.g. 32000yen)
If you order a 12000yen item on May 10th and once the order has been determined, the amount you can still order within May becomes 18000yen.
However, once you have paid the 12000yen, you are able to make your orders up to 30000yen again.


- Handling Fee
You will be charged Handling Fee for each 1 order basically.

This fee includes,
= Flat 500 yen (Packing material cost) + following actual cost (shipping within Japan, bank fees, any tax, charges from the seller to us, etc.)

For example...
1)Handling Fee = Flat 500 yen + shipping within Japan 240yen + bank fees 200yen = 940yen
2)Handling Fee = Flat 500 yen + shipping within Japan 640yen + bank fees 260yen = 1400yen

Only one fee is charged basically for auctions (orders) from the same seller (same shop) on the same day.

However, when a seller does not combined the items, handling fee is charged for each item.
Please understand it.


International Shipping
You can select a shipping method; EMS, Postal Parcel SAL, Normal Small Packet Airmail or SAL, Registered Small Packet Airmail or SAL.

International Shipping cost
= The cost of the shipping method which you chose.

PIJ can send your items all in one package so that you can save your shipping cost, if you hope.
Please direct the combined shipping to us when you do the shipping request to us.
However, when a storage limit period is exceeded, PIJ send reminder to you for shipping.
Shipping cost will be automatically calculated based on the weight of the items you have requested a shipment for.
Please select your shipping method from the provided options after making a shipping request.

When you select EMS, PIJ may send by FedEx at its own discretion.
PIJ may have to use FedEx when your items include some specific item such as lithium battery,
or when it is beyond the range that we can send by EMS or Postal Parcel.
In that case, PIJ may advise and send additional invoice to you.

Your selected shipping method may not be available in your country. In that case, PIJ will advise you.

In the case of FedEx, the shipping cost may be calculated based on the capacity of the parcel.

In the event of any damage or loss when you have selected EMS or Postal Parcel or Registered small packet, which has loss and damage insurance system,
PIJ will help you contact Japan Post, but PIJ is not responsible for it. PIJ does not compensate for the damage.

When you have selected normal Small Packet which does not have loss and damage insurance system, any damage or loss will not be compensated.
PIJ is not responsible for any damage. Japan Post is unable to track your package either.
Please understand that before selecting your shipping method.


What is EMS?
-EMS is a fastest and most reliable international mail service.
-Normally it only takes 3 to 5 days to arrive at your home.
(Depending on the weather and country, it may take longer.)
-You can check currect delivery status online with a tracking number.
-In case of damage or loss, the damage will be compensated.

What is Postal Parcel SAL?
-Normally it takes about 2 weeks to arrive at your home.
(Depending on the weather and country, it may take longer.)
-You can check current delivery status online with a tracking number.
-In case of damage or loss, the damage will be compensated up to a certain amount.
-When your package weighs more than 1.5kgs, the postage is cheaper than EMS.

What is Small Packet Airmail?
-Normally it takes about 1 week to arrive at your home.
(Depending on the weather and country, it may take longer.)
-There is no tracking number to check current delivery status.
-In case of damage or loss, no damage will be compensated.
-When your package is less than 90cm (length + width + thickness) and weighs less than 2kgs,
you can save your shipping cost by selecting this shipping method.

What is Small Packet SAL?
-Normally it takes about 2 week to arrive at your home.
(Depending on the weather and country, it may take longer.)
-There is no tracking number to check current delivery status.
-In case of damage or loss, no damage will be compensated.
-When your package is less than 90cm (length + width + thickness) and weighs less than 2kgs,
you can save your shipping cost by selecting this shipping method.

What is Registered Small Packet Airmail and SAL?
-When you choose Small Packet Airmail or Small Packet SAL as your shipping method, you could choose to register your packet.
-Registered packet has a tracking number. In some countries you can chase your packet with the tracking number.
-It covers losses up to 6000yen.



You can track your parcel from this link, if you choose the shipping method which has the tracking number.

Japan post Track&Trace Service



This is the International Shipping cost table.

International Shipping cost table



Payment
You can pay easily with Paypal.
PIJ will convert the billing amount from Japanese Yen to US Dollar automatically.


Exchange Rate
PIJ sets its own exchange rate taking bank fees into consideration.
The rate will be updated regularly based on the actural current rate.


Import Duties
Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility.
Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying.
These charges are normally collected by the delivering freight (shipping) company or when you pick the item upcharges.
-do not confuse them for additional shipping


Items PIJ can not deal
-Guns (even if it is toy.)
-Air spray, aerosol cans
-Food, drinks, alcohol
-Plants, agriculture
-Questionably legal merchandise
-Nazi, SS. Memorabilia
-Chemicals
-Other items that are prohibited by laws.

If you order the above items, your order will be cancelled.


Other rules
-When you did not win an auction or your ordered shop item was out of stock, you will not be charged commission fee.

-Our company is open from 10:00 of a morning to 7:00 of night of weekday in Japan Time.
Correspondence is basically impossible for E-mail of the other time.

-PIJ can keep your items at our warehouse up to one month. Please make your shipping request within one month after placing your order.

-Please note that PIJ may not have enough time to make a bid after receiving your order due to time difference between your country and Japan.

-If your items are still located at our warehouse 30 days after purchase, PIJ cannot accept your new order. You need to request a shipment first.

-If a shipping request is not made, PIJ may dispose of your items after a certain period of time.


Translation Sites
These translation sites will help you read Japanese description and find the items you want.

POP jisyo
http://www.popjisyo.com/WebHint/Portal_e.aspx
Babelfish
http://babelfish.yahoo.com/?fr=avbbf-us



F.A.Q

Q: What should I do if I want to place a higher bid on the item I have once bid on?

A: Please place an order for your maximum price by the first order basically. If you try to place another bid on the item you have already bid on, an error message will be shown.

If you would like to place a higher bid, please let us know the order number, your bid price and
bid timing (Bid Now or 1 minute before or 6 minutes before), via the Contact Us form.
We will place another bid accordingly on your behalf.
With no bid timing indicated, your bid will be placed immediately. (Bid Now)



Q: When my bid is outbidded, how can I know it?

A: When we noticed it, we process your order cancellation.

At that point, Notifications will be sent to you automatically.
You can know by it that other person bid higher price more than you.

If you would like to place a higher bid again, please let us know the order number, your bid price and
bid timing (Bid Now or 1 minute before or 6 minutes before), via the Contact Us form.
We will place another bid accordingly on your behalf.
With no bid timing indicated, your bid will be placed immediately. (Bid Now)



Q: I forgot my login ID and Passward. How should I do?

A: Please inform us about it via the Contact Us form.

We can issue a temporary password.
After logging in, you can change the password of your hope again from "Change Registration".



Q: Which address does PIJ send my items to?

A: We basically send your items to the address you have registered on PayPal.

If you would like us to send your items to a different address, please let us know via the Contact Us form.
In that case we can only send by EMS.



Q: How is the international shipping cost decided?

A: The shipping cost is calculated automatically by the total weight of the items you choose.

About the shipping cost, please refer to this link.
International Shipping cost table



Q: How do I track my shipment?

A: You can track your parcel from this link, if you choose the shipping method which has the tracking number.

Japan post Track&Trace Service



Q: Can I pay by credit card?

A: Sorry, we only accept PayPal.



Q: Can I pay using PayPal e-Check?

A: Yes, we accept e-Check via PayPal.

Please note that your order will not go to the next status until the e-Check has been cleared.



Q: How to bid at other Japanese auctions than Yahoo Japan Auction ?

A: PIJ's site has two types of order forms; one is specifically for Yahoo Japan Auction, the other for any Japanese shops/auctions else.

If you would like to place a bid at an auction other than Yahoo Japan Auction (e.g. Rakuten Auction, Mobile Auction), please use the "Shop" form to order, then enter your bid price in "Price".
You cannot set your bid timing (snipe bid) for auctions except Yahoo Japan Auction.



Q: What is Auction Sniping (Bid Timing) ?

A: By setting your bid timing, you may win an auction more cheaply.

However, there may be an unexpected error on the auction sniper (auto-bid software) and your bid is not 100% guaranteed.
When you would like to make sure to place your bid, we recommend to choose "Bid Now", not 1min or 6 min before end time.

You can only set the Bid Timing only at Yahoo Auction.
At other auctions, we only bid immidiately after confirm your order.



Q: What is "Automatic Bidding" ?

A: Our automatic bidding system makes bidding convenient so you don't have to keep coming back to re-bid every time someone places another bid.

-How Automatic Bidding works
When you place a bid, you enter the maximum amount you're willing to pay for the item. The seller and other bidders don't know your maximum bid.
We'll place bids on your behalf using the automatic bid increment amount, which is based on the current high bid. We'll bid only as much as necessary
to make sure that you remain the high bidder, or to meet the reserve price, up to your maximum amount.
If another bidder places the same maximum bid or higher, we'll notify you so you can place another bid. Your maximum bid is kept confidential until it is
exceeded by another bidder.



Q: What is "Automatic extension" ?

A: This is a feature of the Yahoo auction.

Almost of all Yahoo Auctions operate with a 5mins sniper rule.
A few seller will end of the set time. The sniper rule means that the auction will be extended by 5 mins if a bid is made when there is less than 5mins left on the auction.

Example)
6mins left "bid" → 6+5mins =11mins
4mins left "bid" → 4+5mins =9mins

This 5mins extension rule will continue until no more bids are made within the last 5mins.



Q: What is "Bid Increments" ?

A: The minimum amount by which your bid will be raised is called Bid Increments.

-How Bid Increments work
As an auction-style listing proceeds, we'll automatically increase your bid on your behalf, up to your maximum bid, to maintain your position as the high
bidder or to meet the item's reserve price.



Q: What determines the amount of the "Bid Increment" ?

A: The incremental amount is predetermined based on the current high bid on the item. The following table shows the amount of bid increments.





Q: What is "Reserve Price" ?

A: A reserve price is a price a seller can set when they create an auction-style listing.

It's the minimum price they're willing to accept for an item.
Sellers might use a reserve price because it allows them to set a low starting price to generate interest and bidding, but protects them from
having to sell their item at a price that they feel is too low.

-How bidding works for an item with a reserve price
When you bid on an item with a reserve price, if your bid doesn't meet the reserve price, it will not be accepted. The reserve price is hidden from
buyers. Until the reserve price has been met, the listing shows the message "Reserve price is not met".

You can start bidding with the item's staring price, but when your bid does not meet the reserve price, the listing shows the message "Your bid does not
meet the reserve price", the "Bid History" remains "0" and the "Current Price" shows your bid price. The Automatic Bidding system doesn't work. If
no bids reach the reserve price, the auction will ends without a winning bidder. In that case, the item's reserve price will be shown as "Current Price" after
the listing ends.
If the auction ends with no bids made, the starting price remains "Current Price".



Q: What is "Make Offer Option" ?

A: By using the Make Offer Option, you can negotiate the price with the seller, giving you the opportunity to buy a Buy It Now item at the price that you hope.

If you see the Make Offer button below the Buy It Now button in the listing, the seller is interested in receiving best offers from buyers.





The seller can accept or reject your offer. If your offer is accepted by the seller, you and the seller are required to complete the transaction. If the
seller rejects your offer or doesn't respond to your offer within 48 hours, it is cancelled.

If the Make Offer button does not appear in the listing, the seller doesn't accept any offers and you should not try to contact this seller to negotiate price or terms.
Doing so violates the guideline.

It is not put on view whether or not any offer is made. If the seller accepts buyer's offer, you can see that on the bid history, but "Bid Price" shows
"Offered Price" and the actual price is not shown.

The auction is carried on while you are negotiating the price with the seller. During your negotiation, someone else might make his/her best offer
or buy the item at its Buy It Now price. You can also buy it at the Buy It Now price.

Once you have made your offer, you may not cancel or change it. When the seller accepts your offer, you and the seller are required to complete the transaction.

Best offers are good for 48 hours even after the listing ends. If the seller accepts the buyer's offer, the buyer wins the item.

You can make up to 3 best offers for an item. When a seller re-lists the same item and the item has a different auction ID, then you can make up to 3 best offers again.




Q: How can I order to PIJ the "Make Offer" ?

A: If you want to make an offer, please send the order form use by Shop order form.

The system of price negotiation was introduced into Yahoo recently.
And the sellers using the option are still very few.
Therefore, the order form corresponding to it is not set to PIJ.

If you want to make an offer, please send the order form use by Shop order form.

For example, after login to PIJ, please send the order as follows from this shop order form.
http://www.private-import-japan.com/shoporder.php


ex)
Item URL : http://page8.auctions.yahoo.co.jp/jp/auction/h158840731
Quantity : 1
Price : 13800
Note : Please make a offer at a price of the above.


After accept your offer, we will make a offer to the seller.

The seller can accept or reject your offer. If your offer is accepted by the seller,
you and the seller are required to complete the transaction.
If the seller rejects your offer or doesn't respond to your offer within 48 hours, it is cancelled.

When we noticed it, we process your order cancellation.

At that point, Notifications will be sent to you automatically.
You can know by it that your offer was no accepted by the seller.
You can make up to 3 best offers for an item. So, if you want to try again,
please send order form again with a little higher bid price.

*Please note about make a offer.*
The seller of Yahoo! Auctions of Japan is not experienced in price negotiation.
In Japan, this system is not very common yet.
A seller may be offended if you are going to offer at too cheap price to the current price.
Please offer a price in consideration of it.