What is PIJ?
Customers can browse yahoo and other websites and we will use our ID to purchase the items on behalf of the customer.
PIJ(Private Import Japan) provides a buying service for customers to purchase items directly from Japan.
This allows people from around the world to buy items that are often unavailable or very expensive in their home countries.
You can enjoy your shopping on Japanese sites easily.

What is Yahoo Japan Auction?
Yahoo Japan Auction is Yahoo's auction site located in Japan.
Only Japanese speaking people are allowed to use it, and most sellers will not ship to people who do not live in Japan.
You may get Japanese limited products or very rare Japanese items on Yahoo Japan Auction.
There is a good chance for you to buy what you want more cheaply than eBay or the other sites.

How do I bid on Yahoo Japan Auction?
We, PIJ, make a bid on your behalf, and receive your items at our office then ship them out to you.
Register now and find the items you want using our Auction Search!
Yahoo Japan Auction is Yahoo's auction site located in Japan.

How do I purchase from Rakuten, Amazon JP, and other Japanese online shopping websites?
We, PIJ, make an order on your behalf, and receive your items at our office then ship them out to you.
Register now to find the items you want through our Shop Order page and send us the URL and the required information!



Instructions

How to Order


Video Description - about How to Order -



Welcom to PIJ!



Let's try to register on PIJ!



Please log in and you can begin to search on PIJ!



Let's try bidding together on yahoo auction.



You can buy from internet shop!

Back to the top of Video Description



- Yahoo Japan Auction
1. Go to "Auction Search".
2. Enter a keyword to search.
If you don' t know the Japanese word, type an English word then click "Japanese".
The word will be translated into Japanese.
3. Enter the other items (Condition etc) if you would like. Click "Search".
(*Attention* At this time, please click the "Search" button without using "Enter".)

4. The search results are displayed.
5. Click "Bid" on the auction that you would like to make a bid.
6. Enter the required items and click "Bid".
7. Your order has been sent to PIJ.


- Japanese Online Shops
1. Go to "Shop Order".
2. Enter the required items and click "Order".
3. Your order has been sent to PIJ.



View Your Orders


Video Description - about View Your Orders -



Checking Order, Bidding, Won



Delivered to PIJ, Not shipped, Arranging Shipment, Shipped



Last important messages from PIJ!

Back to the top of Video Description



- View Your Order
Go to "Order view" to see the current status of your order(s).

When you log into PIJ site and go to Order View, it shows the "Checking Order" status by default.

By clicking an appropriate status button, you can view your order(s).
The status that includes your order(s) shows the number of the order(s) on its button.
(If your browser is IE6 or IE7, a status can be chosen from pull-down menu.)

You can make requests of your payment and shipment at each corresponding status.
(When you select and change status, the content of the display is automatically renewed.
However, if it is not automatically renewed, please click "Search" to renew the information.)

Please refer to the following for the explanation of status.



1. Checking Order
When you have placed an order, your order will be displayed on this status.
PIJ is checking your order.

2. Bidding
PIJ has placed a bid on your behalf.
The auction has not ended at this stage.

3. Won [Awaiting Delivery]
Once you have won the auction or your order has been confirmed with the shop, your order will be displayed on this status.
As soon as your order goes to this status, you will be notified by an automatically generated email.
After receiving the notification, please make your 1st payment by clicking the "Paypal" button which will appear at the upper left.
Please tick the box under the "1st Payment" of the item(s) for each line of order, you would like to pay all at once, and then click this "Paypal" button.

The 1st payment includes item price, PIJ Commission fees and handling fees.
Please make your 1st payment within 3 days after your order goes to this status.
Once your item has arrived at PIJ after you make 1st payment, your order will go to the next status "Not Shipped".

If you did not win, or the item was sold out at the shop, your order will be cancelled.

4. Delivered to PIJ
If your item arrives at PIJ before you make your 1st payment, your order will be displayed on this status.
Please make your 1st payment on this status by clicking the "Paypal" button.

5. Not Shipped
Your order will be displayed on this status when you have made your 1st payment and your item has arrived at PIJ.
Here you can request your shipping.
Please tick the box under the "Shipping Request" of the item(s) you would like us to ship, and then click the "Paypal" button.
Your registered country will appear. Confirm it is correct and click "Next".
Shipping cost will be calculated automatically and shipping method options will be displayed.
Please refer to below about the characteristics of each shipping method.
Select your shipping method and click the "Paypal" button.
Now you have made your 2nd payment (International shipping).

6. Arranging Shipment
As soon as your 2nd payment (international shipping) is made, your order will appear on this stage.
PIJ is preparing your shipment.
PIJ will ship your parcel within approximately 2 business days.

7. Shipped
PIJ has shipped out your items. when your shipping method has a tracking number, it will be shown here.

 Your order has been completed !
 Your items will be delivered to you soon !



Responsibility
PIJ does not take responsibility for the authenticity of items.
It is the buyers responsibility and risk so please choose your items and seller carefully.

Generally yahoo sellers are very honest and value their feedback but for example,
if someone is selling an unwanted gift that they believe to be authentic turns out to be a copy we can contact the seller to request a return
and refund but this may not always be possible.
Return postage in this case is also the buyers responsibility.

If you would like PIJ to request further information from the seller,
please send a question from "contact us". We can ask if the seller has receipts for the item or any other information.
Please understand, sometimes Yahoo sellers can not always reply quickly and sometimes do not reply before the auction ends.
We, (PIJ) will do our best to assist if there are any problems however it is up to you as the buyer to decide carefully on this type of item.
After you send a purchase order to PIJ, you can not cancel.


Cancellation
PIJ does not and cannot cancel auctions under any circumstances. Yahoo Japan Auction does not allow retraction of bids.


Commission Fee and Handling Fee
Commission Fee and Handling Fee will occur for the Successful Bid Price(Auction order) or Order Price(Shop order).
When you did not win an auction or your ordered shop item was out of stock, you will not be charged commission fee and Handling Fee.

Sum total of 1st payment
= Successful Bid Price or Order Price + (Successful Bid Price or Order Price x Commission Fee) + Handling Fee


- Commission Fee
Based on your Rank, you are given your monthly Order Limit and Commission Fee rate.
You can check your Commission Fee rate on the Change Registration page.
Your Rank will be upgraded based on the total amount of your monthly purchase.

Here is the chart of Rank, Order Limit and Commission Fee.





You are not allowed to order more than your Order Limit within a calendar month.
However, even after you have reached your Order Limit, once you have made your 1st payment,
then you are able to order more up to your Order Limit again.

Example: As of May 1st, you are Rank 2 and Order Limit 30000yen.
You are unable to place an order over your Order Limit. (e.g. 32000yen)
If you order a 12000yen item on May 10th and once the order has been determined, the amount you can still order within May becomes 18000yen.
However, once you have paid the 12000yen, you are able to make your orders up to 30000yen again.


- Handling Fee
You will be charged Handling Fee for each 1 order basically.

This fee includes,
= Flat 500 yen (Packing material cost) + following actual cost (shipping within Japan, bank fees, any tax, charges from the seller to us, etc.)

For example...
1)Handling Fee = Flat 500 yen + shipping within Japan 240yen + bank fees 200yen = 940yen
2)Handling Fee = Flat 500 yen + shipping within Japan 640yen + bank fees 260yen = 1400yen

Only one fee is charged basically for auctions (orders) from the same seller (same shop) on the same day.

However, when a seller does not combined the items, handling fee is charged for each item.
Please understand it.


International Shipping
You can select a shipping method; EMS, Postal Parcel SAL, Registered Small Packet Airmail, Registered Small Packet SAL.

International Shipping cost
= The cost of the shipping method which you chose.

PIJ can send your items all in one package so that you can save your shipping cost, if you hope.
Please direct the combined shipping to us when you do the shipping request to us.
However, when a storage limit period is exceeded, PIJ send reminder to you for shipping.
Shipping cost will be automatically calculated based on the weight of the items you have requested a shipment for.
Please select your shipping method from the provided options after making a shipping request.

PIJ may have to use FedEx when your items include some specific item such as lithium battery,
or when it is beyond the range that we can send by EMS or Postal Parcel.
In that case, PIJ may advise and send additional invoice to you.

Your selected shipping method may not be available in your country. In that case, PIJ will advise you.

In the case of FedEx, the shipping cost may be calculated based on the capacity of the parcel.

In the event of any damage or loss, PIJ will help you contact Japan Post, but PIJ is not responsible for it.
PIJ does not compensate for the damage.


What is EMS?
-EMS is a fastest and most reliable international mail service.
-Normally it only takes 3 to 5 days to arrive at your home.
(Depending on the weather and country, it may take longer.)
-You can check currect delivery status online with a tracking number.
-In case of damage or loss, the damage will be compensated.

What is Postal Parcel SAL?
-Normally it takes about 2 weeks to arrive at your home.
(Depending on the weather and country, it may take longer.)
-You can check current delivery status online with a tracking number.
-In case of damage or loss, the damage will be compensated up to a certain amount.
-When your package weighs more than 1.5kgs, the postage is cheaper than EMS.

What is Registered Small Packet Airmail?
-Normally it takes about 1 week to arrive at your home.
(Depending on the weather and country, it may take longer.)
-There is a tracking number.
-In some countries you can chase your packet with the tracking number.
-It covers losses up to 6000yen.
-When your package is less than 90cm (length + width + thickness) and weighs less than 2kgs,
you can save your shipping cost by selecting this shipping method.

What is Registered Small Packet SAL?
-Normally it takes about 2 weeks to arrive at your home.
(Depending on the weather and country, it may take longer.)
-There is a tracking number.
-In some countries you can chase your packet with the tracking number.
-It covers losses up to 6000yen.
-When your package is less than 90cm (length + width + thickness) and weighs less than 2kgs,
you can save your shipping cost by selecting this shipping method.



You can track your parcel from this link, if you choose the shipping method which has the tracking number.

Japan post Track&Trace Service



This is the International Shipping cost table.

International Shipping cost table



Payment
You can pay easily with Paypal.
PIJ will convert the billing amount from Japanese Yen to US Dollar automatically.


Exchange Rate
PIJ sets its own exchange rate taking bank fees into consideration.
The rate will be updated regularly based on the actural current rate.


Import Duties
Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility.
Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying.
These charges are normally collected by the delivering freight (shipping) company or when you pick the item upcharges.
-do not confuse them for additional shipping


Items PIJ can not deal
-Guns (even if it is toy.)
-Air spray, aerosol cans
-Food, drinks, alcohol
-Plants, agriculture
-Questionably legal merchandise
-Nazi, SS. Memorabilia
-Chemicals
-Other items that are prohibited by laws.

If you order the above items, your order will be cancelled.


Other rules
-When you did not win an auction or your ordered shop item was out of stock, you will not be charged commission fee.

-Our company is open from 10:00 of a morning to 7:00 of night of weekday in Japan Time.
Correspondence is basically impossible for E-mail of the other time.

-PIJ can keep your items at our warehouse up to one month. Please make your shipping request within one month after placing your order.

-Please note that PIJ may not have enough time to make a bid after receiving your order due to time difference between your country and Japan.

-If your items are still located at our warehouse 30 days after purchase, PIJ cannot accept your new order. You need to request a shipment first.

-If a shipping request is not made, PIJ may dispose of your items after a certain period of time.


Translation Sites
These translation sites will help you read Japanese description and find the items you want.

POP jisyo
http://www.popjisyo.com/WebHint/Portal_e.aspx
Babelfish
http://babelfish.yahoo.com/?fr=avbbf-us



F.A.Q

Q: (A-1)How much cost the total amount is until my items will arrive at me?

A: (A-1)
Total amount depends on currency exchange rates and the weight of the package.
So I cannot calculate the correct total, but please make your reference by the explanation below.

The total is the total of 1st payment and 2nd payment.

<<1st payment>>
Item price + Commission fee + Handling fee
<<2nd payment>>
International shipping cost

*Handling fee (1st) includes "shipping within Japan", "bank transfer fee", "any tax",
"charges from the seller to us", etc.
*International shipping (2nd) changes depending on the exchange rates.

Q: (A-2) How do I make orders on PIJ?

A: (A-2)
PIJ's site has two types of order forms; one is specifically for Yahoo Japan Auction,
the other for any Japanese shops/auctions else.

Yahoo auctions
You can learn about how to bid for items on Yahoo auctions watching the video below.
http://tinyurl.com/omauffs

Shop Order
Please make your order keeping with the way below if you would like to bid for items on the other websites.

1. Log in to your PIJ account and click "Shop" tab on PIJ front page.
http://www.private-import-japan.com/shoporder.php

2. Put some info to let us know what you want.

Item URL: Please put the correct URL of the item
Quantity: Put the number you want
Price: Put the price of the item
Note: Tell us some info if it has size, color, etc.

Please click "order" button after you put those correctly.

Q: (A-3) I want to increase the limit for my PIJ shopping. What should I do?

A: (A-3-1) If you use PIJ servise for the first time and your rank has 5000yen limit.
(A-3-1)
We can increase your limit up to 30,000 yen.
If you want to bid for an item for more than 30,001 yen, we can't accept it now.
Your rank will be increased depending on your purchase history on PIJ,
so please look forward to it every month.
Your rank will get up to Rank 2 soon (order limit: 30,000 yen).

A: (A-3-2) Other
(A-3-2)
Your order limit is determined every month.
PIJ system judges depending on your purchase history, so please wait until next month.
If you have your account manager on PIJ, he/she will help it.
An account manager will be appear when you get Rank 5 (Order Limit: 150,000 yen).

Q: (A-6) Can I make re-bid for the auctions when I will be out-bidded?

A: (A-6)
If you try to place another bid on the item you have already bid on, an error message will be shown.
So please place an order for your maximum price by the first order basically.

If you would like to place another bid on the item,
please let us know the order number,
your bid price and bid timing
(Bid Now, 2 minute before, or 6 minutes before)
via "Contact us" form.

http://www.private-import-japan.com/contact.php

A: (A-7) I want to make re-bid because the other buyer has outbidded me.

(A-7)
If you try to place another bid on the item you have already bid on, an error message will be shown.
So please place an order for your maximum price by the first order basically.
If you would like to place another bid on the item, please let us know the order number,
your bid price and bid timing (Bid Now, 2 minute before, or 6 minutes before) via "Contact us" form.
http://www.private-import-japan.com/contact.php

However, if the other buyer bid more than your re-bid price, you will be out again.
Also, we may not be able to make re-bid for it in time if the auction doesn't have enough time.
Please confirm it on your order on PIJ,
and if you would like to bid more, let us know from Contact us form again.

Q: (A-8) I am bidding for 100 yen for an auction. I can bid up to 1000 yen lastly. Can PIJ bid in steps of 100 yen until it exceeds 1000 yen?

A: (A-8)
Sorry, we can't do that.
Please place an order for your maximum price by the first order basically.

Reference - How Automatic Bidding works

When you place a bid, you enter the maximum amount you're willing to pay for the item.
The seller and other bidders don't know your maximum bid.
We'll place bids on your behalf using the automatic bid increment amount, which is based on the current high bid.
We'll bid only as much as necessary to make sure that you remain the high bidder,
or to meet the reserve price, up to your maximum amount.
If another bidder places the same maximum bid or higher,
we'll notify you so you can place another bid.
Your maximum bid is kept confidential until it is exceeded by another bidder.

Q: (A-9) What is the automatic bidding system? Can I use it?

A: (A-9)
Our automatic bidding system makes bidding convenient
so you don't have to keep coming back to re-bid every time someone places another bid.

-How Automatic Bidding works
When you place a bid, you enter the maximum amount you're willing to pay for the item.
The seller and other bidders don't know your maximum bid.
We'll place bids on your behalf using the automatic bid increment amount,
which is based on the current high bid.
We'll bid only as much as necessary to make sure that you remain the high bidder,
or to meet the reserve price, up to your maximum amount.
If another bidder places the same maximum bid or higher,
we'll notify you so you can place another bid.
Your maximum bid is kept confidential until it is exceeded by another bidder.

Q: (A-10) I want to cancel my orders on PIJ.

A: (A-10)
We do not (cannot) cancel order(s) under any circumstances as is written in our information.
If you would like to learn more about our service, please visit our information page.
http://www.private-import-japan.com/information.php

Q: (A-11) Can I ask something to seller of the auction because I need some info.

A: (A-11)
We don't usually accept the request that you would like to ask something to the seller,
but if you have your account manager on PIJ, he/she will help it.
An account manager will be appear when you get Rank 5 (Order Limit: 150,000 yen).

Q: (A-12) Can you make offer to seller to decrease the price?

(A-12)
We don't usually accept the request that you would like to ask something to the seller,
but if you have your account manager on PIJ, he/she will help it.
An account manager will be appear when you get Rank 5 (Order Limit: 150,000 yen).

Q: (A-14) Can PIJ ask sellers to make some items bundled?

A: (A-14)
PIJ always asks sellers to make your items bundled.
If you get items from the same seller (the same shop) at the moment (on the same day),
the handling fee (includes shipping) will just be charged for a package (some items will be bundled in a package).
However, there are some sellers who don't accept the bundle (the items wouldn't be bundled).
Please understand it when you see those situations.

Q: (A-17) Why was my order cancelled?

A: (A-17)
Your order is cancelled if the item is out of stock or if PIJ cannot treat it because of its size, kind, etc.
I hope your understanding.

Q: (A-18) I haven't received a notification for the 1st payment.

A: (A-18)
You will receive notification after we finish the deal with the seller.
Please wait for a while.




Q: (B-1) I want to know about "shipping cost within Japan". Why does it become so high?

A: (B-1)
Handling fee includes Packing fee (500 yen), bank charge,
and any tax along with shipping cost within Japan. That's why you see it now.

Q: (B-2)How long can you keep my items at your warehouses?

A: (B-2)
PIJ can keep your items at our warehouse up to one month.
Please make your shipping request within one month after placing your order.

If your items are still located at our warehouse 30 days after purchase,
PIJ cannot accept your new order. You need to request a shipment first.
If a shipping request is not made,
PIJ may dispose of your items after a certain period of time.

Q: (B-3) Can PIJ bundle and ship out my items in a package? I want to save shipping.

A: (B-3) We can bundle your items in a package.
Please choose items which have already arrived at PIJ and make a shipping request for them.
If you have not made the 1st payment yet, you can't choose it for the shipping.

Q: (B-4) It seems the international shipping cost is high. Why does it become such price? Can you decrease it?

A: (B-4)
Shipping cost will be automatically calculated based on the weight of the items you have requested a shipment for.
Please select your shipping method from the provided options after making a shipping request.
Your items won't be shipped out until you make the 2nd payment.
We hope your understanding for the international shipping.

Q: (B-5) What should I do to decrease the international shipping cost?

A: (B-5)
Shipping cost will be automatically calculated based on the weight of the items you have requested a shipment for.
Please select your shipping method from the provided options after making a shipping request.
Your items won't be shipped out until you make the 2nd payment.
We hope your understanding for the international shipping.

Q: (B-6) I can't choose Small Packet for my shipping. Why?

A: (B-6)
Small package has standard size and weight.
I can guess your item exceed the size or the weight for the method, so you can't choose it now.

Q: (B-7) I want to know the difference of each shipping method. (Small Packet, Postal Parcel, EMS)

A: (B-7)
We have four shipping methods for your shipping request.
1. Small Packet SAL
2. Small Packet Airmail
3. Postal Parcel SAL
4. EMS
You can learn about that on our information page.
http://www.private-import-japan.com/information.php
PIJ may have to use FedEx when your items include some specific item such as lithium battery,
or when it is beyond the range that we can send by EMS or Postal Parcel.
In that case, PIJ may advise and send additional invoice to you.
Your selected shipping method may not be available in your country. In that case, PIJ will advise you.

Q: (B-8) Can I choose the other shipping method other than PIJ shipping table?

A: (B-8)
We have four shipping methods for your shipping request.
1. Small Packet SAL
2. Small Packet Airmail
3. Postal Parcel SAL
4. EMS
You can learn about that on our information page.
http://www.private-import-japan.com/information.php
PIJ may have to use FedEx when your items include some specific item such as lithium battery,
or when it is beyond the range that we can send by EMS or Postal Parcel.
In that case, PIJ may advise and send additional invoice to you.
Your selected shipping method may not be available in your country. In that case, PIJ will advise you.

Q: (B-10) Can PIJ ship to an address which is different from PayPal's one?

A: (B-10)
We basically send your items to the address you have registered on PayPal.
If you would like us to send your items to a different address, please let us know via the Contact Us form.
In that case we can only send by EMS.

Q: (B-12) I haven't received my items yet.

A: (B-12)
Your package is in the way yet. Please try to track it online from here.
https://trackings.post.japanpost.jp/services/srv/search/input?locale=en
If it is in your country, please try to contact post office to deliver.

Q: (B-13) I couldn't receive my package and it returned to Japan.

A: (B-13)
Your package has returned to Japan.
If you would like to make the shipping request again, you need to pay additional cost for it.

Q: (B-14) How do I track my package online?

A: (B-14)
You can track your package online from here.
https://trackings.post.japanpost.jp/services/srv/search/input?locale=en
Please try to it.




Q: (C-1) What is Affiliate code?

A: (C-1)
All PIJ user have an affiliate code. Let's get it from your friend who uses PIJ service.
If you put it in the line of "Introduced Affiliate Code" in your registration page,
you can start from Rank 2 (order limit for 30,000 yen).
If you don't, you start from Rank 1 (order limit for 5,000 yen).

Q: (C-2) I forgot my password to log in to PIJ.

A: (C-2)
We sent you an email which has the temporary password.
Please create your new password on "Change Registration" after you log in with it.

Q: (C-3) I made bid with the price of "Buy it now" price, and it was won with "Buy it now" price in spite of making bid with "Bid" button. Why?

A: (C-3)
On Yahoo auctions or the other auctions websites,
if you make your order from "Bid" button with the same price of "Buy it Now" price,
your item will be bid for the "Bid it Now" price.
If you don't like it, please avoid the same price of "Bid it Now".

Q: (C-4) Can PIJ remove boxes or cases of items? I don't need them and want to save shipping cost.

A: (C-4)
We don't arrange your items for shipping. You will receive your item as it is.

Q: (C-5) Can you ship my items out with FedEx Shipping Labe which I make?

A: (C-5)
We don't accept it (don't have such a service). We appreciate your understanding.

Q: (C-6) Can you send my item to the other address in Japan (not to PIJ) after I win the auctions?

A: (C-6)
We need to check your item at our office, so we don't accept it.
We appreciate your understanding.